Your Questions

How does the site work?

You can browse the site or use our search engine to find your desired products. You can then add them to your shopping cart and click on place order. You let us know your address, – you are done.  A Fast Delivery representative (Delivery team) will then deliver your order right to your home or office.

How much do deliveries cost?

There is NO delivery fee if the order value is BDT 500 or more. If the order value is less than BDT 500, we charge BDT 30 delivery fee.

How can I contact you?

You can always call +880-1979-911-178 to 87 (10 lines) Landline No: +880-2-903-1716or mail us at ccs@fastdeliver2u.com.

How long do the deliveries take?

We are serving with 2 Hours Delivery Service, to Uttara, Tongi, Mirpur, Cantonment, Banani, Banani DOHS, Gulshan, Baridhara, Baridhara DOHS, Badda, Mohakhali, Mohakhali DOHS, Khilgaon, Paltan, Motijheel, Banasree, Moghbazar, Malibag, Razarbag, Kallyanpur, Shyamoli, Paikpara, Pallabi and Mohammedpur. For the rest of the Dhaka city we are currently delivering within 6-10 hours timeframe.  You can also specify a convenient time and we will try to send the products during that time.

What are your delivery hours?

We deliver from 8 am to 10 pm every day. You can choose from available slots to find something that is convenient to you.

How do I know when my order is here?

A Fast Deivery representative will call you as soon as they are at your house to let you know about your delivery.

How do I pay?

We accept cash on delivery and we also have Online Banking and Online Bkash service. Don’t worry; our Fast Delivery representatives should always carry enough change.

Do you serve my area?

We are currently serving all of Dhaka city.

I can’t find the product I am looking for. What do I do?

We are always open to new suggestions and will add an item to our inventory just for you. There is a “Product Request” feature that you can use to inform us your requirement. You can also call +880-1979-911-178 to 87 (10 lines) Landline No: +880-2-903-1716or mail us at ccs@fastdeliver2u.com to add an item to our inventory.

My order is wrong. What do I do?

Immediately call +880-1979-911-178 to 87 (10 lines) Landline No: +880-2-903-1716and let us know the problem.

What if the item is out of stock?

We hold our own inventory, so we rarely run of our stock. However, we will try our best to source what you need. If we cannot find it, we will call you and let you know what substitutes are available.

What happens during a hartal (Strike)?

We work during Strikes (hartals). That’s how dedicated we are.

Why should we buy from you when I have a store nearby?

Well, that is up to you but you can also be a couch potato like our founders and have your items delivered to your house for free. Our prices are sometimes lower than that of major superstores in the city. We also carry a larger variety than the average corner-store. So, there is really no reason to not buy from us. We source all of our products direct from the manufacturers so there is no any chance of duplicate, fake or impurities in the products. Also we have FREE returns policy, if you may not satisfied with any of products, just call us we’ll arrange to back.

What about the prices?

Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are the same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.

How do you deliver?

We use our own fleet to deliver. Our goal is to the products to your home in time and in good conditions.

What is your policy on refunds?

You may get a refund within three (3) days on unopened or spoilt packaged products. Perishable products, such as milk, fruits and fresh vegetables, we have a one (1) day return policy. We reserve the right to refuse refund. Please contact us at +880-1979-911-178 to 87 (10 lines) Landline No: +880-2-903-1716if you want to return an item.

What is your discounting policy?

We try to provide the best deals in Dhaka and many of our products are already discounted below the maximum retail price (MRP). We also offer discount codes under special circumstances, which are applied on the MRP. On any given product, we can only apply one type of discount. We always consider the best discount available to the customer. For example: If the MRP of a product is Tk. 100 and our list price is Tk. 92 — the product is already sold at a 8% discount. This means that if user applies a discount code for 5% discount, we will still consider the best discount available to the user and sell the product at Tk. 92.

Can I order over the phone?

Absolutely. Our helpline is +880-1979-911-178 to 87 (10 lines) Landline No: +880-2-903-1716.

What about quality?

We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 3 days and we will replace the item for free.

How are you sourcing your products?

We have deals with whole-sellers, manufacturers and importers. We only sell authentic products.

Should I tip the delivery representative?

Tips are not required. But our delivery team members appreciate recognition for their hard work. Delivery representatives keep the entire tip amount.